NeptuneHome Watch
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Services

What we do for your home.

One monthly plan covers the visits, the reports and a call when something’s wrong. Extras are there when you need them.

In every plan

What every plan includes.

Every plan comes with all of this. The plans differ in how often we visit.

Arrival prep, errands, holiday decorating and storm prep are extras, priced separately. See the extras.

Owner portal

Every visit, in one place.

We send the report to your phone as we lock up: what we checked, the photos, and anything that needs your attention at the top. Every report stays in your owner portal, so you can look back any time.

Look around the demo See a sample report
Neptune Home WatchSample report

Tuesday, September 15, 2026

An example home above Windansea · Darylee, 9:40 to 10:24 AM · Clear, 68°F · Signature plan

One thing needs attention, one is noted, the rest is fine.

  • Downspout loose at the northwest corner (item 4). Your gutter company should address this before the first rain. We’ve documented the issue and recommend having your preferred provider take a look. We can coordinate access if you’d like us to.
  • Path light out (item 9). Bulb appears to be out; we can replace it during our next visit as part of routine home care.

Outside

  1. 1Approach, gates and drivewayFine

    Gate closed and latched. Driveway clear. No flyers, nothing on the step.

  2. 2Mail and packagesFine

    Four letters and one small box collected and placed on the hall table as agreed.

  3. 3Doors and windows, outsideFine

    All locked. Screens in place.

  4. 4Roofline and guttersNeeds attention

    The downspout at the northwest corner has come away from the gutter (photo). In the first rain, water may run down the wall. Your gutter company should address this before the first rain. We’ve documented the issue and can coordinate access for your preferred provider if requested.

  5. 5Walls and eavesFine

    No new stains. No nests.

  6. 6Landscaping and irrigationFine

    Soil damp at the beds on the west side, dry on the east, matching the Tuesday and Friday schedule.

  7. 7Pool and spaFine

    Water level normal, clear, pump running, pad dry.

  8. 8Hose bibsFine

    Dry.

  9. 9Exterior lightingNoted

    Porch light on its timer. The path light nearest the street is out; bulb can be replaced during the next visit as part of routine home care.

  10. 10BinsFine

    Stowed behind the side gate.

And 30 more items: inside, the systems, and closing up.

The plans

Three plans, set by how often we come.

See prices
Essential
Two visits a month.
Signature
A visit every week, a monthly summary, and up to two hours a month letting your vendors in.
Estate
Every week, with arrival prep, closing up and errands included, and a maintenance calendar for the house.

Extras

Extras, when you need them.

See all prices
Arrival prep
From $150
Lights on, the house at your temperature, the fridge stocked and the beds made.
Closing up
From $150
Perishables out, the house set for being empty and the alarm armed.
Errands and home care
From $75 an hour
Groceries, deliveries, plants, bins, errands and small jobs like light bulbs.
Holiday decorating
From $195
Decorations for the holidays you celebrate, up before you arrive and down after you leave.
Storm and fire-season prep
From $95
Outdoor furniture in, drains and gutters checked and your shutoffs confirmed before the weather turns.
Extra visits and vendor time
From $75 an hour
An extra check between visits, or more time with your vendors than your plan includes.

When something goes wrong

If we find a problem

If something happens after hours, we can go to the house for an extra-visit fee.

  1. 01

    We photograph it

    What we found, and where.

  2. 02

    We tell you

    A call or text right away, so you hear it from us first.

  3. 03

    We call your vendor

    With your OK, we contact your vendor and let them in.

  4. 04

    We follow up

    We check that the work got done and send you photos.

Letting your vendors in

Your housekeeper, gardener or pool company can work in the house without you there. We let them in, stay if you want us to, lock up after and photograph the work. Signature includes up to two hours a month, and after that it’s from $75 an hour. Vendors bill you directly, and we never add a markup.

Who does what

We do
The visits, your keys, letting vendors in, errands and small jobs like light bulbs and batteries.
Your vendors do
Plumbing, heating and air, electrical, the pool, landscaping, cleaning and any repair.

For estate managers and family offices

We fit into how you already run the home.

If a house manager, family office or trust looks after the property, we work alongside them and follow their way of doing things.

  • We use your vendors and stay within the spending limits you set.
  • Invoices can go to the trust or company you choose.
  • Every key is logged in and out, and we use our own alarm code so our visits show in the alarm history.
  • We’ll sign your NDA before the first visit.